Job Description
General SummaryThe Content Specialist will be responsible for the quality of Customer Support content. The main objective of this role is to ensure that Content - Kana emails, FAQs and Self-Service Content is accurate and culturally appropriate. To achieve this, the Content Specialist will work closely with the Global Content teams, Product support and the in-country teams.
Specific DutiesThe responsibilities for this role include:
Specific DutiesThe responsibilities for this role include:
- Modifying or re-writing kana templates (hotkeys) and FAQs to ensure they are:
- Culturally appropriate
- Well-written
- Accurate
- Approved by Compliance/Legal Department
- Translating, updating, writing and implementing new templates to reflect product updates
- Updating, writing and implementing new FAQs to reflect product updates
- Maintaining the Help Center - for example, hiding out-of-date FAQs if necessary
- Acting as the content expert for CS content
- Working closely with Linguists and Content Managers to maintain local language glossaries and style guides
- Researching and analyzing customer behavior and working with Product Support to establish content strategies that will improve the user experience
- Taking an active role in country-specific or European content projects
- Use of project management principles to ensure deliverables are met
- Supporting the in-country business unit's initiatives
- Getting involved in website bug spotting/fixing (QA)
- Support Content development for self-service programs e.g. Virtual Agent, Contact Us, Help centre
- Any additional tasks or project support as required
Education and/or Relevant Experience:o Fluent English and Hebrew
o Excellent translation, writing and editing skills
o BS/BA in languages or related field
o Ability to work within tight and often-changing deadlines
o Ability to work with and communicate effectively to diverse individuals
o Strong organizational and project management skills Sound knowledge of the PayPal product
Education and/or Relevant Experience:
o Fluent English Hebrew
o Excellent translation, writing and editing skills
o BS/BA in languages or related field
o Ability to work within tight and often-changing deadlines
o Ability to work with and communicate effectively to diverse individuals
o Strong organizational and project management skills
Sound knowledge of the PayPal product
o Excellent translation, writing and editing skills
o BS/BA in languages or related field
o Ability to work within tight and often-changing deadlines
o Ability to work with and communicate effectively to diverse individuals
o Strong organizational and project management skills Sound knowledge of the PayPal product
Education and/or Relevant Experience:
o Fluent English Hebrew
o Excellent translation, writing and editing skills
o BS/BA in languages or related field
o Ability to work within tight and often-changing deadlines
o Ability to work with and communicate effectively to diverse individuals
o Strong organizational and project management skills
Sound knowledge of the PayPal product
Desired Skills & Experience
Content Specialist, HebrewApply Now - Resume or CV with Job Post Title
Email: jobs@aarenconsultants.in
